Business process re-engineering (BPR)

This refers to a structured approach to re-designing an organisation and its processes to improve their efficiency.

Business Process Re-engineering (BPR) focuses on the analysis and design of workflows and business processes across an organisation (not just within one function), identifying waste, duplication and unnecessary delay. Originally developed in the 1990s with a cost-cutting focus it has more recently been developed with more customer focus to attempt to ensure cuts do not negatively affect the end customer experience.

 Business process re-engineering is a term normally found in performance management and strategic management.

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