Stakeholder

This refers to an individual, group or organisation that is affected or interested in the operations of the organisation.

Stakeholders are normally categorised as internal (for example employees, managers, teams in other functions of the organisation), external (for example, pressure groups, government bodies), connected (for example shareholders, customers, competitors – these are technically also external). Stakeholders can also be categorised by the degree of impact the organisation has on them, or vice versa, (primary or secondary) and on the significance they have to the organisation.

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